Refund and Exchange Policy
Eligible purchases made within 21 days of order date may be refunded or exchanged
Eligible purchases include:
-Clothing items in their original condition with tags attached.
-Clothing must not be altered in anyway, this includes but not limited to the following: makeup stains, perfumes, animal hair, cigarette smoke, obvious wear, etc.
-Shoes must not be worn and boxes must be in good shape. Please do not use the shoebox as the shipping container.
-Unfortunately, items that are marked final sale cannot be returned or exchanged.
-All jewelry and accessories are final sale and are not eligible for return.
-Gift certificates may be redeemed for merchandise only.
-To complete your return please include the following:
1. Receipt or proof of purchase
2. Your return address
3. Your phone number or email so that we may notify you with the status of your refund.
4. Returns should be mailed to:
The Dainty Cactus Boutique
Attn: Return Processing
13611 Mount Vernon Street
Santa Fe, TX 77510
Once your return is received and approved, your refund will be processed minus shipping charges. Credit will be applied to your credit card or original method of payment within 5 business days.
The Customer is responsible for all return shipping costs. We recommend a shipping method that provides a tracking number.
If you need to exchange an item for a different size, please send an email to email@example.com with the item number and the correct size. We will get back to you and let you know if we still have your size available.
Late or missing refunds:
If you are eligible for a refund and feel that it is delayed, please check with your bank and/or contact your credit card company, it may take a few days for your refund to post.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you believe you have received a defective item, you must notify us by email within 3 business days of delivery, otherwise it is considered wear and tear.
Returns that do not meet the above criteria will be subject to a $8.95 shipping fee and a $10.00 handling fee to return the item to you.