Shipping & Returns
We strive to ship same day or next day.
Sometimes, we are not able to do so because of demand or holidays. However, our orders will ship within 7 business days if not sooner.
If the item is a pre-order, once the item arrives in store, we will ship within 7 business days.
Eligible purchases made within 21 days of original purchase may be refunded or exchanged.
- Eligible purchases include:
- Clothing items in their original condition with tags attached.
- Clothing must not be altered in anyway, this includes but not limited to the following: makeup stains, perfumes, animal hair, cigarette smoke, obvious wear, etc.
- Shoes must not be worn, and boxes must be in good shape. Please do not use the shoebox as the shipping container.
- Unfortunately, items that are marked final sale cannot be returned or exchanged.
- All jewelry and accessories are final sale and are not eligible for return.
- Gift certificates may be redeemed for merchandise only.
To complete your return please include the following:
- Receipt or proof of purchase
- Your return address
- Your phone number or email so that we may notify you with the status of your refund.
Returns should be mailed to:
The Dainty Cactus Boutique
Attn: Return Processing
13611 Mount Vernon Street
Santa Fe, TX 77510
- Once your return is received and approved, your refund will be processed minus shipping charges. Credit will be applied to your credit card or original method of payment within 5 business days.
- Shipping charges are non-refundable. The customer is responsible for all return shipping costs. We recommend a shipping method that provides a tracking number, as we are not responsible for items lost or damaged in-transit to us.
If you are eligible for a refund and feel that it is delayed, please check with your bank and/or contact your credit card company. It may take a few days for your refund to post.
If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you believe you have received a defective item, you must notify us by email at email@example.com within 3 business days of delivery, otherwise it is considered wear and tear and not eligible for return or exchange. Returns that do not meet the above criteria will be subject to a $8.95 shipping fee and a $10.00 handling fee to return the item to you.